Emma Kessinger

February 18th , 2020

Cloud contact centers are the future of customer service. But without an ETL tool like ETLrobot, you could be leaving valuable customer call data on the table. Five9 provides cloud contact center software. With a mission to motivate organizations to modernize their contact centers into customer engagement centers, it serves both inbound and outbound centers. When you integrate Five9 with an ETL solution like ETLrobot, you can get a handle on many important metrics, including: Call...

Emma Kessinger

February 06th , 2020

ETL — which stands for extract, transform, and load — is one of the most common ways for businesses to get data from the web into their own data warehouse. For those without the right technical skills, however, ETL requires a powerful platform to be run properly. Once you decide that it’s time to invest in ETL, the next big challenge is choosing which ETL tool will work best for you and your business. While it may seem like ETL tools are all designed to do the same thing, not every tool...